We collect the least we can. Here’s what.

01The short version

We collect what we need to sell you a seat, get you on the bus, and stay in touch about your booking. We don’t sell your information. We don’t run advertising trackers. We use a small number of essential third-party services (payment, email, SMS) that you’d expect us to.

You can ask for a copy of your data, or for it to be deleted, at any time. Email info@tekapobus.co.nz.

02What we collect

When you make a booking we collect:

We don’t collect dates of birth (we ask child age in years only), passport numbers, or addresses.

03How we use it

We use the information you give us to:

• Confirm your booking and process payment
• Send you booking confirmations, reminders, and service updates by email and SMS
• Let the driver know who’s on the bus, and any special requirements you’ve flagged
• Issue refunds when applicable
• Comply with our legal obligations (e.g. NZTA passenger manifests for the duration required by law)
• Improve the website and the service, in aggregate (we don’t profile individual passengers)

We will only contact you for marketing - for example, the spring opening reminder - if you’ve explicitly opted in. You can opt out at any time from the link in any email.

04Who we share it with

We use a small number of third-party services to run the bus. They each receive only the information they need:

We don’t share your information with anyone else, except where required by law (e.g. a court order, or NZTA / NZ Police request in connection with an incident).

05Cookies & analytics

This website uses two kinds of cookies:

Essential

Session and booking-state cookies that let the booking flow work. Without these the site can’t remember your selections between steps.

Analytics

We use a privacy-respecting self-hosted analytics tool (Plausible) which records anonymised page views, referrer, and country. It does not set tracking cookies, does not follow you across sites, and never collects personal information.

We don’t use Google Analytics, Meta Pixel, or any advertising trackers.

06How long we keep it

• Booking records: 7 years (NZ Inland Revenue tax record requirement)
• Passenger manifests: 12 months (NZTA requirement)
• Email correspondence: Kept with the related booking, then deleted
• Marketing list (opt-in): Until you unsubscribe
• Site analytics: 24 months, in aggregate only

You can ask us to delete information earlier - except where we are legally required to keep it.

07Your rights

Under the New Zealand Privacy Act 2020 you have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct anything that’s wrong
• Ask us to delete your information (subject to legal retention requirements above)
• Object to processing for marketing purposes
• Make a complaint to the Office of the Privacy Commissioner (privacy.org.nz)

To exercise any of these, email info@tekapobus.co.nz. We’ll respond within 20 working days as required by the Act.

08Contact us

Our privacy officer is the company director. Reach them at info@tekapobus.co.nz.

We may update this policy from time to time. When we make material changes we’ll post a notice on the website at least 14 days before the change takes effect. The current version is always available at tekapobus.co.nz/privacy.